In home services, every call is a potential job—and every missed call is a missed opportunity. In fact, 60–70% of customers who reach voicemail never call back. Whether you’re in the field, off the clock, or simply overwhelmed with peak-season volume, letting even one call slip can cost you thousands in lost revenue.
That’s why we’re building something powerful: Hearth’s AI Assistant, a 24/7 virtual receptionist built specifically for home service pros.
Meet Your New 24/7 AI Assistant
This isn’t just another answering service. Hearth’s AI Assistant is an always-on, smart, and scalable solution that:
- Answers every call—even after hours and on weekends
- Qualifies leads in real time
- Offers financing options to homeowners
- Books jobs or escalates emergencies
- Keeps you informed with transcripts and lead summaries
Whether it’s an urgent after-hours plumbing call or a fencing lead who wants to know about monthly payments, your AI Assistant has it covered—without you lifting a finger. After all, for small- and mid-sized home service businesses, staffing a call center or hiring a full-time receptionist isn’t always realistic. Yet the cost of missed calls is high. Lost leads = lost jobs. Delayed follow-ups = missed opportunities. Inconsistent communication = lost trust. With Hearth’s AI Assistant, you can compete like the big companies without the big overhead.
Here’s what your AI Assistant can do:
- Answer calls 24/7 with a natural, human-like voice
- Detect emergencies and escalate to on-call techs
- Ask screening questions to qualify leads
- Offer financing options automatically
- Capture lead info and send it to you via text/email
- Request preferred appointment times
- Answer FAQs personalized to your business
- Record and transcribe every conversation
Here’s what contractors want the AI Assistant to become! With your help, we can make it a reality:
- Direct booking into your calendar or Hearth Scheduling
- Deeper integration with your existing Hearth customer data (Quotes, Invoices, etc.)
- Sending financing links and explaining options
- Outbound follow-up on leads, estimates, and invoices
- Full dispatch capabilities for on-call techs
Hear the AI Assistant in action:
Join Our Beta: Help Shape the Future of Home Services
We’re currently offering an exclusive beta program for a limited number of contractors ready to test the AI Assistant in real-world conditions.
Are you missing calls because you’re in the field, or they’re coming in after hours? Do you want to increase conversion rates from inbound calls? Are you open to trying new tech and providing quick feedback to the Hearth team? You should join the AI Assistant Beta.
What Beta Users Get
- Free access for 4-8 weeks
- Your own business phone number with your area code
- A personalized setup to reflect your services, FAQs, and workflows
- One-on-one support and weekly check-ins
- A chance to shape a product that will transform your business
Never Miss a Call Again
This is your chance to eliminate missed calls, speed up lead response, offer financing with every call, and grow your business without growing your workload.
Spots are limited. Request to join the beta today and help us build the future of home services.
Improvements to Payments and Client Management
We didn’t stop there. Take a look at everything we improved in March!
Payments: Save invoice drafts to manage your workflow and avoid rushing to meet deadlines. Preview invoices before sending to minimize errors and ensure accuracy. Switch between simple and itemized modes for greater flexibility in how you bill your clients.
Client Management: Reassign clients to team members to ensure the right person is always handling the relationship, improving efficiency and customer satisfaction. Leverage client data for targeted marketing campaigns, helping you reach more prospects and drive more sales opportunities.
Check out the tutorial to see how these updates can improve your Hearth experience:
Share the Love, Refer a Buddy!
Know a contractor who would love using Hearth? For every referral that signs up, you earn $500! Learn more about how to refer a friend and access your referral code in the “Account” section of your Hearth dashboard!
We’re Here to Help
Your feedback helps us continue to improve Hearth. If you have any questions or suggestions, our support team is ready to assist you. Thank you for being a valued part of the Hearth community!
Still have questions? Reach out to our Support Team at 512-686-4141!
